Returns and Refunds
What if you change your mind about the product you purchased?
If for some reason you are not happy with your purchase, you can ask for the refund and return it quickly and easily. The right of withdrawal is governed by the laws in force. You can return the item or items by communicating its intention within 14 working days from the date of delivery of the order.
And if I get a defective or different product from what I ordered?
In the case of a defective item, we can replace your item with the same item you ordered, and you must return the damaged or defective item within 14 days of delivery (subject to availability). If you intend to replace the article (subject to availability, under the Terms and Conditions) or order a different one, you will need to return what you have received and make a new order. The return of the product will generate a refund of 100% of the cost you incurred for the item itself. In the case of defective or unusual product, Italian Design for Living will also refund the shipping costs that you will otherwise be charged.
Can I cancel my order?
If the order is not already in delivery, please contact us and we will cancel your order by refunding the full amount. If the product is being prepared or delivered, the order can no longer be canceled. You will need to agree a return once the product has been delivered.
Can I edit an existing order?
Unfortunately, confirmed orders can not be modified. For any needs write an email to
Unavailability of the product.
If an item is temporarily unavailable in our warehouse, you will be promptly contacted by email or phone in order to inform you about the unavailability of the product and decide which solution to take between:
- suspend shipping until stock repository.
- replace the item with another.
- proceed to the partial shipment of the items available, if the order was for more than one item. In this case you will be refunded the amount of the unavailable item.
How do refunds work?
Refunds can be made by credit card, bank transfer or PayPal re-credit: to indicate the selected method, write to firstname.lastname@example.org
Partial refunds will be subject to partial refunds. Italian Design for Living will refund the refund according to your system indicated within 48-72 h from the receipt of the return receipt in the warehouse. Refunds on your bank account or PayPal will be visible within a few days depending on your chosen payment method.
Delivery in Italy
To know the shipping times, you can refer to the product page for each item: find the indicative dates on the right side of each product page, right under the "Add to Cart" button. Shipping times are not the same: they may vary depending on availability and type of product.
Items marked with "Ready for delivery" are already in stock and will be delivered within 6 working days (depending on the country of destination). If your article is specifically designed, you may have to wait a few more days: we can assure you that you will be very satisfied. Italian Design for Living is always committed to meeting delivery times, but if unexpected events or delays, you will always be warned in time by our team. In case of any doubt do not hesitate to write to us at email@example.com
Shipment is free for all orders over 85 €. If you do not reach this amount, they cost € 9. In case of particularly large shipments (tiles, sanitary ware, shower tray, etc.) there is an extra charge due to volume. Any supplements will appear on the checkout page before completing the payment.
Deliveries in Italy to disadvantaged Post Codes
Shipments to disadvantaged Post Codes can have an extra cost. Customer Service will promptly advise you by email to provide you with the supplement.
Italian Design for Living ships throughout Italy, Europe and Eastern Europe. Select the destination country from the drop down menu and you will be directed to the dedicated site.
If you don't find the country in the drop down menu, contact our customer service at +39 041 97 66 09 from 8.30 to 12.30 and from 14.30 to 17.00 (Italian time) for personal assistance.
Austria - Belgium - Belarus - Bulgaria - Cyprus - Croatia - Denmark - Estonia - Finland - France - Germany - Ireland - Italy - Latvia - Lithuania - Luxembourg - Malta - Netherlands - Poland - Portugal - United Kingdom - Czech Republic - Romania - Slovakia - Slovenia - Spain - Sweden - Hungary - Ukraine - Russia